Hi, I am new to Copilot and love the concept. For my first Lead → Client process, I chose to provide them two options for Subscriptions as Invoices in their Billing area. One was for a 4-month support plan and the other was for a 6-month support plan. I presumed that when they chose and paid one invoice, I could then archive or delete the option they didn’t choose.
However, this morning the client told me that “it looks like the payment went through twice”. When i looked in my backend and via their portal login, I see that both Subscriptions are marked “Processing”. She set up payment via ACH Bank Transfer, and it appears that for some reason Copilot activated both invoices even though she just “checked out” or paid one.
I can not see any place in Copilot to review or cancel one of the pending payments, and I’m not seeing anything in my Stripe account either. I looked in support documentation and didn’t find anything helpful.
Obviously, I need this client not to be double billed thousands of dollars, especially if I want them to trust me!! HELP 
