Hi Kyle, great question!
In five years, I see Copilot as a foundational operating system for client-based businesses. Today, we help consolidate the scattered tools and workflows companies use to work with clients but that’s just the beginning.
Fast forward, Copilot becomes an intelligent, adaptive platform that not only streamlines operations but actually helps run them. We will assist with everything from drafting responses to clients, to preemptively surfacing what actions to take next, to automatically completing parts of workflows based on patterns we’ve seen across businesses like yours. Hopefully with all this businesses can operate faster, with fewer people, and spend more time on high-value work.
Our target client remains the same at its core, modern service businesses that work closely with clients. But the bar for “modern” will keep rising. We’ll serve everyone from solo founders to scaled teams who want a more efficient, more professional, and more delightful way to work with their clients.
Ultimately, we hope our product makes starting and scaling a business feel less intimidating and if we do that right, we’ll see more entrepreneurs take the leap.