# Client Password Reset emails do not get sent or do not arrive

**URL:** https://community.assembly.com/t/client-password-reset-emails-do-not-get-sent-or-do-not-arrive/378
**Category:** Technical Support
**Created:** [June 30, 2025, 12:50am UTC](https://community.assembly.com/t/client-password-reset-emails-do-not-get-sent-or-do-not-arrive/378 "2025-06-30T00:50:30Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Susie\_Hanfling](https://avatars.discourse-cdn.com/v4/letter/s/9d8465/32.png) [@Susie\_Hanfling](https://community.assembly.com/u/Susie_Hanfling)
#### Post date: [June 30, 2025, 12:50am UTC](https://community.assembly.com/t/client-password-reset-emails-do-not-get-sent-or-do-not-arrive/378/1 "2025-06-30T00:50:30Z")

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My clients are not receiving the password reset emails.

When clients change passwords, the system says the password reset email is sent but it does not arrive.

My testing with two dummy accounts reveals the same problem.  
Portal messages to the dummy accounts and to the affected clients are all delivered as expected.  
Regards

Any help would be appreciated.

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### Author: ![allene](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.assembly.com/allene/32/28_2.png) [@allene](https://community.assembly.com/u/allene)
#### Post date: [June 30, 2025, 3:28pm UTC](https://community.assembly.com/t/client-password-reset-emails-do-not-get-sent-or-do-not-arrive/378/2 "2025-06-30T15:28:32Z")

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Hi @Susie_Hanfling! We received your support ticket 🙂 We will follow up there and post here once resolved. Thanks!